Refund Policy

This Refund Policy ("Policy") sets forth the terms and conditions between Nexstem India Private Limited ("Anthriq," "we," "us," or "our") and purchaser ("you" or "user") with respect to refunds for Anthriq hardware products and software subscriptions. By purchasing any product or service from Anthriq, you agree to be bound by the terms outlined in this Policy.

Software Subscriptions:

Anthriq offers access to its proprietary software platforms on a subscription basis.

• Non-Refundable Subscriptions: All software subscriptions are non-refundable once purchased. This applies to both annual and prepaid subscription plans. Anthriq does not offer partial refunds, pro-rated refunds, or credit for unused portions of a subscription.
• Auto-Renewal: All subscriptions are set to automatically renew as per the terms agreed at the time of purchase. The next billing date is made available in the subscription settings section of your user account.
• Cancellation: You may cancel your subscription at any time prior to your next billing date to avoid incurring further charges. If a subscription has already been renewed and billed, the associated charges are non-refundable.
• Prepaid Annual Plans: For prepaid annual subscriptions, if canceled mid-term, the subscription will continue until the end of the paid term and will not renew thereafter. No partial refunds will be issued for the remaining period.

Hardware Products:

Returns and refunds for hardware products are governed by the terms below:

• Return Period: Anthriq accepts return requests for hardware products within the following timeframes:
  
  • Standard Returns: Must be initiated within 30 (thirty) calendar days from the date of delivery.
  • Dead on Arrival (DOA) or Physically Damaged: Devices that are non-functional upon first use (DOA) or physically damaged upon receipt must be initiated for a return within 15 (fifteen) calendar days from the date of delivery.
• Acceptable Reasons for Return:
  
  • Dead on Arrival (DOA): If the hardware device exhibits symptoms of a hardware failure, preventing basic operations upon initial use after opening the box. If you believe that your product is DOA, please Contact Support immediately.
  • Physical Damage: If the hardware device arrives with physical damage that renders it partially or fully non-functional. Clear photographic evidence must be provided for the same.
  • Other Reasons: Applies only to hardware that is free from physical damage but is deemed unsuitable by the purchaser. Acceptable reasons under this category include:
    
    • Product delivered is not compatible with the purchaser’s intended use, despite adherence to the published specifications.
    • Product is unused, unopened, and in original packaging with all included accessories.
    • Product delivered does not match the description or specifications provided at the time of purchase.
• Ineligible Returns: Returns will not be accepted in the following cases:
  
  • The product has been damaged due to misuse, unauthorized modification, or negligence.
  • The product is returned without all original components, packaging, and documentation.
  • The return was not authorized via a Return Material Authorization (RMA) number issued by Anthriq.
• Replacement or Refund: If a return is approved following technical validation, Anthriq will offer either:
  
  • Replacement: Anthriq will provide a replacement unit of the same model and arrange for the return of the defective unit at its own expense.
  • Refund: If a replacement is not feasible, Anthriq will issue a refund equivalent to the original purchase price of the returned item, excluding all ancillary charges, including but not limited to shipping fees, handling charges, import duties, customs clearance costs, taxes, and any other surcharges or levies applied at the time of purchase or import. Refunds will be processed within 14 business days from the date of successful receipt, inspection and approval of the returned item.

Note:

• A return will be considered “initiated” once the customer has contacted Anthriq Support, submitted the required information, and received a valid Return Material Authorization (RMA) number. Returns requested outside the applicable return period will not be accepted.
• All return requests are subject to validation by Anthriq’s Technical Support team.

Return Procedure:

To initiate a return for a hardware device:

1. Contact Support: Submit a support ticket through our website or contact our support team via email (support@anthriq.com), providing the following information:
   
   • Order Number and Product Serial Number
   • Clear photo or video of the damaged or defective product and the shipping packaging.
2. Obtain RMA Number: If the return is approved, an RMA number will be issued. Returns without a valid RMA number will be rejected.
3. Return Shipment: Pack the product securely to prevent damage during transit and ship it to our designated return address, with the RMA number clearly marked on the package. Products must be returned in their original condition and packaging with all included parts.
4. Verification and Resolution: Upon receipt of the returned product, Anthriq will verify the condition of the device and process the replacement or refund accordingly.

Shipping, Handling and other charges:

• Original shipping and handling charges are non-refundable, including any costs incurred for packaging, courier services, or third-party logistics.
• Import duties, customs fees, and taxes levied by the destination country are the sole responsibility of the purchaser and are not eligible for refund or reimbursement by Anthriq under any circumstances.
• For non-defective returns (i.e., returns not arising from Dead on Arrival (DOA) status, or physical damage), Anthriq reserves the right to charge a restocking fee of up to twenty percent (20%) of the original product price.
• Return shipping costs are the responsibility of the customer unless the product is verified by Anthriq as Dead on Arrival (DOA) or physically damaged upon arrival, in which case Anthriq will bear the cost of return shipping.

Warranty:

For warranty claims on hardware products, please refer to our Warranty Policy for detailed information on warranty coverage and procedures.

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Thank you for choosing Anthriq!

For any queries, please write to us at support@anthriq.com