Product Warranty Policy

At Anthriq, we stand behind the quality of our products and strive to provide our customers with a seamless experience. This Product Warranty Policy (“Policy”) sets forth the terms and conditions under which Nexstem India Private Limited (“Anthriq,” “we,” “us”, “our”) provides warranty coverage for its products.

Warranty Period:

Anthriq warrants its hardware products against defects in materials and workmanship under normal use for the warranty period specified below:

Anthriq Instinct Headset: One (1) year from the date of delivery.

The warranty applies only to products purchased directly from Anthriq or through authorized distribution channels.

Warranty Coverage:

If a product is found to be defective in material or workmanship under normal use during the warranty period, Anthriq will, at its sole discretion, offer one of the following remedies:

Repair: Defective product or parts will be repaired free of charge.
Replacement: If the product cannot be repaired, Nexstem will replace it with a new or refurbished product of similar or equivalent functionality.

Shipping charges for the return of defective units under warranty will be covered by Anthriq. Ineligible claims or out-of-warranty repairs may be subject to additional costs.

Exclusions:

This warranty does not cover:

Damage resulting from misuse, neglect, abuse, accidents, spills, or mishandling
Unauthorized repairs, modifications, or disassembly
Use of incompatible or unauthorized accessories, software, or power sources
Cosmetic damage or normal wear and tear
Damage resulting from failure to follow the instructions provided with the product
Environmental damage caused by fire, flood, lightning, or other acts of nature
Products not purchased from Anthriq or an authorized reseller

Warranty is void if the serial number is removed, defaced, or altered.

Warranty Claims:

‍To make a warranty claim, please follow these steps:

‍Contact Support: Email us at support@anthriq.com and provide:
- Order number and product serial number
- Description of the issue with photos or video evidence, if applicable‍
Verification: Our technical support team may request additional information or remote troubleshooting steps to verify the issue and eligibility.
Warranty Authorization: If your claim is approved, Anthriq will issue a Return Material Authorization (RMA) number. Returns without an RMA will not be accepted.‍
Warranty Resolution: Upon inspection of the returned product, Anthriq will proceed with repair or replacement as appropriate.

Limitation of Liability:

In no event shall Anthriq be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of data, interruption of use, lost revenue, or business disruption, arising out of or related to the use of its products.

How to obtain Warranty Service:

If you believe your product is eligible for warranty service, please contact our support team for assistance. Warranty service must be authorized by Anthriq and may require the product to be returned for inspection and evaluation.

Modification of Warranty Policy:

Anthriq reserves the right to amend or update this Policy at any time without prior notice. Any changes will be published on our official website and will apply only to claims initiated after the date of such publication.

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Thank you for choosing Anthriq. We are committed to providing you with reliable products and excellent customer service.

For any queries, please write to us at support@anthriq.com

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Note - Please note, that the Anthriq Instinct ecosystem is still in its early stages, and we’re actively learning, improving, and building alongside our earliest users. As communicated to all early-stage customers, the product may still exhibit a few known issues as we work toward refining the experience. By using this product, you’re helping shape the future of human machine interaction and we truly appreciate your trust, feedback, and patience as we continue to make it better. Your support means everything to us.

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